ServiceNow CEO Bill McDermott on CNBC: AI Agents Powering the Future of Enterprise—Enabled by OPAQUE

On CNBC’s Mad Money, ServiceNow CEO Bill McDermott spoke with Jim Cramer about how AI agents are transforming business productivity and cost efficiency. Enabled by ServiceNow’s Pro+ platform, built in partnership with NVIDIA and made possible by OPAQUE’s confidential AI technology, enterprises can securely automate complex processes—from supply chains to sales operations—while driving growth and protecting trust.

McDermott underscored that in an uncertain economy, technology-first strategies are key to unlocking new levels of efficiency, innovation, and margin expansion. Pre-configured AI agents are slashing "soul-crushing" tasks—like cutting sales commission inquiries from days to seconds—while boosting productivity and margins. This breakthrough in secure, agentic AI for sensitive financial workflows is enabled by OPAQUE's Confidential AI platform, enabling real-time processing of encrypted data without compromising privacy.

”I used to take 4 days to figure out…​I did it in 4 seconds!” ​- Bill McDermott, ​CEO, ServiceNow​